Privacy Policy

How Cyber Syndicate protects and handles your personal information

Last updated: January 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, request penetration testing services, or communicate with us. This may include:

  • Name, email address, and company information
  • Technical information about systems to be tested (with your explicit consent)
  • Communication preferences and service requirements
  • Payment and billing information

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our penetration testing services
  • Process transactions and send related information
  • Communicate with you about services, updates, and security matters
  • Comply with legal obligations and industry standards
  • Protect against unauthorized access and maintain security

Data Security

As a cybersecurity company, we implement robust security measures to protect your information:

  • End-to-end encryption for all sensitive data
  • Multi-factor authentication for all team members
  • Regular security audits and penetration testing of our own systems
  • Compliance with SOC 2 and ISO 27001 standards
  • Secure data centers with physical access controls

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

  • With your explicit consent
  • To trusted service providers who assist in our operations (under strict confidentiality agreements)
  • When required by law or to protect our rights and safety
  • In connection with a merger, acquisition, or asset sale (with prior notice)

Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations. Specifically:

  • Account information: Retained while your account is active
  • Testing data: Securely deleted within 90 days after report delivery (unless legally required to retain)
  • Communication records: Retained for 3 years for service improvement
  • Financial records: Retained per applicable tax and business laws

Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing communications
  • Request data portability
  • Lodge a complaint with supervisory authorities
  • Withdraw consent for data processing (where applicable)

Cookies and Tracking

We use cookies and similar technologies to improve user experience and analyze website usage. You can control cookie preferences through your browser settings.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@cybersyndicate.com

Address: Cyber Syndicate, LLC, Pittsburgh, PA

Response Time: We respond to privacy inquiries within 72 hours

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.